The Data-Driven Approach to Customer Outcomes

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The market is seeing several data and tech-driven trends that are influencing the many facets of improving customer outcomes. Whether your organization is considering using AI for customer expansion or analytics tools to predict churn, you need to base these strategies on how well they measure against business goals. This program will highlight the key trends Customer Success leaders are focusing on and offer best practices on the methodology and technology to measure and achieve the best possible customer outcomes.

This conference is for business leaders who involved with the Customer Success function, including the following roles:

  • Customer Success (Director Level and Above)
  • Sales and Services (Director Level and Above)
  • Product Management (Director Level and Above)

During this event you will:

  • Hear the latest use cases on how the Customer Success function is working cross-functionally to align closely to revenue
  • Learn the emerging skills and technology tools to apply data-driven customer strategies and metrics to quantify business performance lift
  • Participate in interactive discussions to help you apply these learnings to your own customer outcomes strategy and requirements.


Download LA_FOIRE2024_Brochure.pdf  (PDF • 853 KB)


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